We do not store credit or debit card details nor do we share them with any third parties.
Our VAT Number is 169 4965 48
Please allow two weeks for delivery on all items unless otherwise specified on our website. Some items are kept in stock and we will endeavour to send the items as quickly as possible. Many items are made to order and will require longer to deliver. Please refer to the estimated delivery times on each product before ordering which may be different for each product.
We will endeavour to keep you informed of any delays and contact you to let you know when your item is being dispatched.
Your goods will be sent via Royal mail, either by First Class ‘Signed For’ post or Special Delivery, depending on your choice or the weight/value of the item, if they cannot be delivered for any reason a card will be left informing you of redelivery or collection details. We strive to keep the postage costs as fair as possible but due to the different weights of each product it can be difficult to get it right every time but we do try.
Special delivery can be tracked, so if you have not received your goods, please contact us to track your item.
International orders will be sent either First Class Airmail or Airsure postage depending on the weight and value of your item. Our products are the same price for international orders except if you are outside of the EU, then VAT will be deducted at the current rate.
We would be very grateful if you could contact us when you receive your item so that we know that it has been received safely and has not been damaged in transit.
If your goods are damaged or faulty upon receipt you must notify us within seven days so we can arrange a repair or replacement.
You have the right to return faulty goods for a full refund, including postage, within a seven day period.
Notification of return of goods must be made by phone, letter or email within seven days of receipt of goods.
All goods must be returned in an unused condition, well packaged and sent using an insured trackable postage method with a copy of the relevant receipt. Return postage will not be refunded if the goods are not faulty.
If goods are damaged or seem to have been used we reserve the right to make a charge for the damage or repair.
If an order for handmade bushcraft or woodcraft knives is cancelled after the seven day period we would have to retain the deposit but we do not require the full amount unless you have been informed of the completion of your order.
The right to cancel orders does not apply to goods made to customers own specifications or measurements.
Our products are guaranteed against faulty workmanship and materials. They are not guaranteed against general wear and tear.